EAP Matters.

LifeMatters is dedicated to helping over 2.2 million individuals improve their wellbeing and 325 organizations improve productivity and safety, from Fortune 500 companies to local businesses. We measure and report our impact utilizing validated tools and client satisfaction ratings. Below, our experts weigh in on key topics related to wellbeing, productivity and safety in the workplace.

Categories:     Wellbeing     Productivity     Safety


If you're like most employers, you rely on your EAP vendors' performance metrics to tell you how much you are getting in return for your investment. You're likely focused on the EAP's utilization rate in particular.

When utilization is low - indicating the majority of your employees do not use the EAP - you may consider it time to find a new vendor, one that will do a better job of engaging your workforce.

Or, you may think you don't need that EAP at all.


Gone are the days when companies allowed separate divisions and distinct geographic regions to use different benefits programs. Today, as the cost of benefits soars ever higher, the name of the game is consolidation. To restrain costs and maximize efficiency, companies want to offer the same benefits to all their employees, coast to coast and around the world.

For companies with a global reach — or those that are expanding internationally — a benefit like an employee assistance program (EAP) can offer a comforting sense of home.

Moving, or even traveling, to a new country can be stressful on employees and their families. They have to adapt to a new culture and often a new language, find new schools and new places to shop, and deal with the loss of their usual sources of support. The expert counselors of an EAP can help fill that gap.

If your company is growing globally or planning to do so, here are two ways to be sure your employee assistance program will be able to grow along with you, serving your employees whether they’re located in Albuquerque or Abu Dhabi.

Feb 18, 2016 2:36 PM

6 Ways to Improve EAP Utilization


Increasing EAP utilization helps your employees and dependents to address problems that might otherwise affect their job performance and or result in unnecessary utilization of medical or disability benefits.


Today’s employee assistance programs provide a tremendous range of services, along with a variety of ways for employees to take advantage of those offerings. In many cases, EAP participants can get assistance over the phone, in person, online, and even on their mobile devices. This assortment of options is certainly beneficial for employees, but it can create challenges for companies who want to understand exactly what they are getting from their EAP.

When analyzing EAP usage, it’s important to make a distinction between self-help and counselor-assisted interactions. Put simply, a self-help interaction is any occasion where an employee or family member accesses an EAP website (or mobile app) and views the information provided there. A counselor-assisted interaction involves a one-to-one exchange with a counselor either online, via the phone or in person.


In today’s business environment, organizations look for competitive advantages in every aspect of their operations. An effective, well-communicated benefits program can make a significant contribution to a company’s competitive position by aiding recruiting efforts, increasing employee engagement, and improving employee retention. Employee assistance programs (EAPs), while not as visible as medical or retirement plans, are a key component of any competitive benefits package.

Request Information

I would like to receive additional communications regarding our services