Global embedding and deployment of corporate policies
30+ years of global EAP experience
Integrated metrics and reporting
U.S. expat support
The Same Services - Everywhere
EAP, legal, financial & community resource referrals – all in the local language
Manager consultation & referrals
Crisis & trauma assessment/response
U.S. expatriate support
Local and global oversight account management team
CRM-enabled promotions in local languages
Global & regional utilization reporting
Our Impact on Wellbeing and Productivity for LifeMatters Clients *
34% Improvement in Life Satisfaction
13% Improvement in Work Engagement
30% Less Presenteeism
44% Less Absenteeism**
18% Less Workplace Distress
*Metrics derived from members who used LifeMatters and WOS-9, a scientifically validated instrument
**From work or job duties
Built on Relationships
92% corporate customer retention rate
96% of clients rate our services as satisfied or very satisfied
Serving many of the most respected global brands
Telephone, online, and face-to-face EAP counseling
Risk assessment and response
Manager consultation and referrals handled by dedicated team
Work/life resources and community referrals
Trauma response services
Online content and resources
Professional development for managers
Reporting portal and reports
Promotional tools and strategies
We measure outcomes, not just utilization. LifeMatters uses a proprietary version of the Workplace Outcome Suite (WOS) - a validated tool designed to measure the impact of EAP services on employee absenteeism, presenteeism, life satisfaction, work engagement, and workplace distress.
Our Call Center Metrics Deliver
6 seconds on average to live answer
17 minutes - average length of intake call
Less than 1% call abandonment rate
Zero use of an automated attendant
Wellbeing & The Bottom Line
There is a 22.2% increase in revenues among companies with happy employees. Source: 2014 Fortune 100 Best Companies to Work For
Since 2009, a portfolio of Fortune's "Best Companies to Work For" companies outperformed the S&P 500 by 84.2%, with a similar portfolio of Glassdoor's "Best Places to Work For" outperformed the overall market by 115.6%.*
Being named a "Best Place to Work" leads to roughly a 0.75% jump in stock returns during the ten days after the announcement.*
Stock returns among the 30 lowest-rated public companies on Glassdoor broadly underperformed the market from 2009 to 2014.*
*Source: Research Report 2015, Does Company Culture Pay Off? Analyzing Stock Performance of "Best Places to Work" Companies; Andrew Chamberlain, Ph.D., Chief Economist; Glassdoor
World Class EAP, Worldwide Availability
Offering a consistent worldwide experience 24/7 with access to over 100,000 credentialed providers.
LifeMatters Global is dedicated to helping: 3.2m individuals improve their wellbeing 2,300+ organizations improve productivity and safety.
We are 24/7.
Our always on-call call center boasts top performance metrics in the EAP industry.
We are live.
No auto attendant, no page out to an on-call person, and no limits on numbers or length of calls.
We are convenient.
We provide care across multiple channels including live encrypted chat, video counseling and smartphone Apps.
We are full service.
We not only have programs tailored for employees, we also offer management consultation/coaching service to field a wide array of employer requests, including elevated risk and high profile situations.
We are measured.
We validate outcomes scientifically, tracking behavioral improvements in EAP users, and providing you with a snapshot of how well the program is advancing the well being of your workforce.
We are global.
We offer a worldwide EAP offering, LifeMatters Global, that provides culturally nuanced services that are consistently delivered across six continents, and provides 24/7 access in local languages.