• Worldwide offering
• 24/7 local language access
• Global network of credentialed providers
• Global embedding and deployment of corporate policies
• 30+ years of global EAP experience
• Integrated metrics and reporting
• U.S. expat support

• EAP, legal, financial & community resource referrals – all in the local language
• Manager consultation & referrals
• Crisis & trauma assessment/response
• U.S. expatriate support
• Local and global oversight account management team
• CRM-enabled promotions in local languages
• Global & regional utilization reporting

• 92% corporate customer retention rate
• 96% of clients rate our services as satisfied or very satisfied
• Serving many of the most respected global brands

• Telephone, online, and face-to-face EAP counseling
• Risk assessment and response
• Manager consultation and referrals handled by dedicated team
• Work/life resources and community referrals
• Trauma response services
• Wellness services
• Online content and resources
• Employee-focused education
• Professional development for managers
• Account management
• Reporting portal and reports
• Promotional tools and strategies

• 6 seconds on average to live answer
• 17 minutes - average length of intake call
• Less than 1% call abandonment rate
• Zero use of an automated attendant

There is a 22.2% increase in revenues among companies with happy employees.
Source: 2014 Fortune 100 Best Companies to Work For

• Since 2009, a portfolio of Fortune's "Best Companies to Work For" companies outperformed the S&P 500 by 84.2%, with a similar portfolio of Glassdoor's "Best Places to Work For" outperformed the overall market by 115.6%.*
• Being named a "Best Place to Work" leads to roughly a 0.75% jump in stock returns during the ten days after the announcement.*
• Stock returns among the 30 lowest-rated public companies on Glassdoor broadly underperformed the market from 2009 to 2014.*

*Source: Research Report 2015, Does Company Culture Pay Off? Analyzing Stock Performance of "Best Places to Work" Companies; Andrew Chamberlain, Ph.D., Chief Economist; Glassdoor

Offering a consistent worldwide experience 24/7 with access to over 100,000 credentialed providers.

LifeMatters Global is dedicated to helping: 
3.2m individuals improve their wellbeing
2,300+ organizations improve productivity and safety.

We are 24/7.

Our always on-call call center boasts top performance metrics in the EAP industry.

We are live.

No auto attendant, no page out to an on-call person, and no limits on numbers or length of calls.

We are convenient.

We provide care across multiple channels including live encrypted chat, video counseling and smartphone Apps.

We are full service.

We not only have programs tailored for employees, we also offer management consultation/coaching service to field a wide array of employer requests, including elevated risk and high profile situations.

We are measured.

We validate outcomes scientifically, tracking behavioral improvements in EAP users, and providing you with a snapshot of how well the program is advancing the well being of your workforce.

We are global.

We offer a worldwide EAP offering, LifeMatters Global, that provides culturally nuanced services that are consistently delivered across six continents, and provides 24/7 access in local languages.