Outcomes Matter.

Today, staying ahead of the long-term costs associated with employee health and wellbeing isn’t just a benefits strategy, it’s a business necessity. LifeMatters helps you stay ahead of the long-term cost curve, with customized solutions, aligned to your population health priorities, whose outcomes are measured with scientifically validated tools, including Return On Investment.


LifeMatters is Empathia's service line dedicated to employee wellbeing. See Our Offerings


24/7 Real People. Real-Time. The way you want it including: telephone, video*, mobile and live encrypted chat. No auto-attendant, no automated transfer to an on-call person, and no limits on number or length of contacts. We set a high bar for ease of access to services. Whether it’s in the U.S. or around the world, we’re available in 6 seconds.

*Access options in California differ. Contact your Business Development Representative to learn more.

"Empathia always exceeds my expectations for excellence, customer care, and empathy to all those you serve. I just wanted all of you to know how much this means to those who use Empathia - and how much I really do appreciate it as well."

-Emmet Fuller, Affiliate Provider in Marietta, GA

Access, Integration, Engagement, Outcomes.


Other EAPs may talk about data but we use it. At LifeMatters, we utilize the Workplace Outcomes Suite (WOS) to measure and report on everything from employee absenteeism and presenteeism, to life satisfaction and workplace distress. Offered to all clients at the time of intake to the LifeMatters® EAP, and re-administered during our last contact, providing validated proof of LifeMatters’ impact.

Better Outcomes are Our Business.

Account Management

We partner with clients, providing personal and proactive guidance that is second to none. On average, our counselors have worked with LifeMatters clients for 11 years.

Our national account managers boast an average tenure of 14 years, a master's degree, real world business experience and a CEAP certification. You can trust our caring professionals’ experience will exceed your expectations and set the standard for customer service.


Seamless Integration

We can seamlessly integrate our program into your existing benefits plan and preferred delivery modalities. We also partner with your existing benefit providers to offer highly customized and integrated referral programs to improve outcomes and simplify access.


Life, Work, Family, and Wellbeing.

LifeMatters is an industry leading Employee Assistance Program (EAP) and work/life solution that empowers your employees and their family members to meet life’s challenges, great or small. More aggressive about quality than market share, we use evidence-based practices from the behavioral sciences to maintain and enhance our reputation as a quality leader in the standalone EAP field.

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